FAQs
How can I contact Axvoro?
You can email us at support@axvoro.com, where our customer support team will be happy to assist you with any questions or concerns. We aim to respond to all inquiries within 24 hours on business days.
Do you ship worldwide?
Yes! We proudly ship to customers around the world.
Where do you ship from?
We work with trusted fulfillment partners and warehouses to ensure fast and reliable delivery. Your order may ship from one of our global fulfillment centers depending on your location and product availability.
Can I change or cancel my order?
We begin processing orders as quickly as possible to ensure fast shipping. If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
After this timeframe, your order may already be in processing and cannot be changed or canceled. However, you may still return your order once it has been delivered in accordance with our Return Policy.
What payment methods do you accept?
We accept all major payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
When will my order be processed?
Orders are processed Monday through Friday.
Please allow 1–3 business days for processing before your order is shipped. During holidays or promotional periods, processing times may be slightly longer.
How long will shipping take?
Shipping times vary depending on your location.
- United States: 7–12 business days
- Canada: 7–15 business days
- United Kingdom: 7–15 business days
- Australia: 8–15 business days
- International: 10–20 business days
You'll receive a tracking number as soon as your order ships.
How do I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking information. Please allow 24–48 hours for tracking updates to appear.
What if my package is delayed or lost?
Shipping delays can occasionally occur due to weather, customs, or carrier issues.
If your package has not arrived within 30 days after shipment, please contact us and we'll investigate the issue. If your order is confirmed lost, we'll gladly provide a replacement or full refund.
Will I be charged customs duties or taxes?
International orders may be subject to customs duties, import taxes, or other fees determined by your country's customs office.
These charges are the responsibility of the customer and are not included in the purchase price.
How do I return an item?
If you'd like to start a return, simply email us at support@axvoro.com within 30 days of receiving your order.
Our support team will guide you through the return process.
What if my item arrives damaged, defective, or incorrect?
We're sorry to hear that!
Please contact us within 7 days of receiving your package and include:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
We'll work quickly to resolve the problem by sending a replacement or issuing a refund if appropriate.
When will I receive my refund?
Once your return has been received and inspected, your refund will be processed to your original payment method.
Most refunds appear within 5–10 business days, depending on your bank or card provider.
If you haven't received your refund after 10 business days, please contact your financial institution first. If you still need assistance, feel free to reach out to our support team.
Do your products require a monthly subscription?
No. Axvoro wallet trackers work with compatible tracking networks and do not require any monthly subscription fees.
Will the tracker fit in my wallet?
Yes! Our ultra-slim tracker is designed to fit inside most standard wallets, card holders, passport wallets, and travel organizers without adding noticeable bulk.
Is the tracker waterproof?
Yes. The tracker is designed to withstand everyday splashes, rain, and accidental spills, making it perfect for daily use.
Still have questions?
We're here to help! If you can't find the answer you're looking for, contact our support team anytime at support@axvoro.com, and we'll get back to you as soon as possible.